Return and Refund Policy

We want you to love your purchase! However, if you're not completely satisfied, please review our return and refund policy below to ensure a smooth process. Our goal is to protect both our customers and our business fairly.

1. Eligibility for Returns

• Items must be returned within 14 days of the delivery date for a refund or exchange.
• To be eligible for a return, the item must be unworn, unused, unwashed, and in the same condition as when you received it.
• Tags and original packaging must be intact, including any accompanying accessories or inserts.
• Returns on items that are damaged due to improper use or do not meet the eligibility criteria will not be accepted.

2. Non-Returnable Items

For health and safety reasons, certain items are not eligible for return:

• Underwear and hygiene-related products, including leggings with built-in underwear lining.
• Gift cards.

3. Process for Returns

• To initiate a return, you must contact our customer service at info@mindfulmanifestation.co.uk within 14 days of receiving your order, providing your order number, proof of purchase, and a reason for the return.
• Once your return is approved, you will receive a return authorization number and further instructions on how to proceed.
• The customer is responsible for shipping costs associated with returning the item. We recommend using a trackable shipping method as we cannot be responsible for lost or undelivered returns.

4. Refunds

• Upon receipt and inspection of your returned item, we will notify you via email if your return has been approved or rejected.
• If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.
• Shipping fees are non-refundable unless the item was damaged or defective upon arrival.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with detailed photos of the issue and your order information. We will cover all return shipping costs for such items and issue a replacement or refund, as appropriate.

7. Late or Missing Refunds

• If you haven't received your refund within the designated time frame, first check with your bank or credit card company as there may be a delay in processing. If you've done this and still haven't received your refund, please contact us at info@mindfulmanifestation.co.uk.

8. Cancelling or Modifying Orders

• Orders can be cancelled or modified within 24 hours of placement, as long as they haven’t been shipped. Once the order has been processed and shipped, it cannot be modified or cancelled.

9. International Returns

• For international orders, customers are responsible for return shipping costs, and duties or customs fees incurred during the return process are non-refundable.

At Mindful Manifestation, we strive to offer a seamless shopping experience with clear guidelines for our e-gift cards. Please review this policy carefully before purchasing.

1. Expiration

• Mindful Manifestation E-Gift Cards are valid for 2 years from the date of purchase.
• After the expiration date, any remaining balance will no longer be redeemable. However, if your e-gift card has expired, please contact us at info@mindfulmanifestation.co.uk to explore possible options for redeeming the remaining balance.

2. Cooling-Off Period

• Consumers have a 14-day cooling-off period in which they can cancel their e-gift card purchase for any reason. To exercise this right, please contact us at info@mindfulmanifestation.co.uk.

3. Refunds

• If you cancel your purchase within the 14-day cooling-off period, we will provide a full refund of the e-gift card value, plus any delivery charges, within 14 days of receiving your cancellation request.
• Refunds will be processed to the original method of payment. E-gift cards are non-refundable after the cooling-off period unless required by law.

4. Lost or Stolen E-Gift Cards

• Mindful Manifestation is not responsible for lost, stolen, or unauthorized use of e-gift cards. Please ensure the e-gift card details, including codes and PINs, are kept safe and secure.
• If your e-gift card information has been compromised, contact us immediately at [info@mindfulmanifestation.co.uk] with proof of purchase. We may be able to assist in recovering the balance.

5. Usage Restrictions

• E-Gift Cards can only be used to purchase products on our official website www.mindfulmanifestation.co.uk.
• E-gift cards cannot be redeemed for cash or transferred, except where required by law.
• E-gift cards cannot be used to purchase other gift cards.
• The resale of e-gift cards is strictly prohibited.

6. Deactivation

• If you wish to deactivate your e-gift card for any reason, please contact us at info@mindfulmanifestation.co.uk. We will guide you through the deactivation process.

7. Balance Inquiries

• To check your e-gift card balance, visit our website or contact us at info@mindfulmanifestation.co.uk.

8. Multiple E-Gift Cards

• You may use multiple e-gift cards in a single transaction. Simply enter each e-gift card code at checkout.

9. Security

• For your security, please ensure the e-gift card prepaid code and PIN are kept confidential and secure. Mindful Manifestation cannot be held responsible for unauthorized use of your e-gift card.

10. Validity

• E-Gift Cards are valid for 2 years from the date of purchase. After the validity period, any unused balance will be cancelled and is non-redeemable. However, we encourage you to contact us at info@mindfulmanifestation.co.uk to discuss options for redeeming your card even after the expiration date.

11. Customer Support

• For any inquiries regarding e-gift card purchases, balances, or general support, please contact us at info@mindfulmanifestation.co.uk.